Privacy Policy

Who we are

Cyber Nova International Technologies L.L.C S.O.C (“Cyber Nova”, “we”, “our” or “us”) is a limited-liability company incorporated in Dubai, UAE, under Licence No. 1499709 issued by the Department of Economy & Tourism.

Registered (principal) address: Office 01-575 G, Al Khabaisi, Deira, Dubai, UAE.

Scope of this policy

This Privacy Policy explains how Cyber Nova collects, uses, stores and shares personal data obtained through our websites, customer portals, mobile apps and any online service that links to it (together, the “Services”).

What data we collect

Identity & Contact
- Examples: name, company, e-mail, phone, job title
- Source: contact forms, account sign-up
Technical
- Examples: IP address, device IDs, browser type, OS, log files
- Source: automated via cookies / SDKs
Usage
- Examples: pages visited, click-stream, feature use, time-stamps
- Source: analytics tools, security logs
Transactional
- Examples: orders, invoices, support tickets
- Source: you / your employer
Marketing Preferences
- Examples: newsletter opt-ins, event RSVPs
- Source: you

We do not intentionally collect special-category data unless you voluntarily provide it to us.

Why we use your data (legal basis & purposes)

Provide and administer the Services
- Legal basis: Contract necessity
Authenticate users, prevent fraud, ensure cyber-security
- Legal basis: Legitimate interest / Article 6‑1‑f GDPR
Customer support & incident response
- Legal basis: Contract necessity
Improve products (analytics, A/B testing)
- Legal basis: Legitimate interest
Comply with law, regulation, court order (e.g. DIFC, UAE Cyber-Crime Law)
- Legal basis: Legal obligation
Marketing: newsletters, events, product updates
- Legal basis: Consent (opt‑in)

Cookies & similar tech

We use first- and third-party cookies for core functionality, analytics (e.g. Matomo, Google Analytics) and marketing (e.g. LinkedIn Insight Tag). You can manage preferences via the cookie banner or your browser settings.

Sharing your data

We disclose personal data only:

to trusted service providers (cloud hosting in the UAE/EU, payment processors, CRM, email delivery) bound by confidentiality and data-processing agreements;
within the Cyber Nova group and its wholly-owned subsidiaries for internal administration;
to regulators, courts or law-enforcement where legally required;
to a buyer or investor in connection with any merger, acquisition or asset sale (subject to NDAs).

We never sell your personal data.

International transfers

Our primary servers are in the UAE. If data is processed outside the UAE/EEA, we rely on:

Adequacy decisions (where applicable);
Standard Contractual Clauses or equivalent safeguards;
Your explicit consent where required.

Data retention

Data Retention Rules

Contracts & invoices
- Retention: 10 years (UAE Commercial Code)
Security logs
- Retention: 12 months, unless longer required for forensics
Marketing lists
- Retention: Until you withdraw consent or 24 months of inactivity

Security measures

ISO 27001-aligned controls
AES-256 encryption at rest; TLS 1.3 in transit
Role-based access control & MFA
Regular penetration testing, vulnerability scanning

Your rights

Subject to local law, you may have the right to:

Access the personal data we hold about you;
Request correction, deletion, or restriction;
Object to processing (including direct marketing);
Withdraw consent at any time;
Data portability (machine-readable copy).

Submit requests via Info@cybernovaint.com. We will respond within 30 days.

Children

Our Services are not directed to children under 16. We do not knowingly process children’s data.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our Site at least 15 days before the change takes effect.

Contact us

Cyber Nova International Technologies L.L.C S.O.C

Office JLT, Cluster C, Fortune Tower, 7th floor, 701

E-mail: Info@cybernovaint.com

Tel (04) 333 4551

If you believe we have not adequately resolved your concern, you may lodge a complaint with the UAE Data Office or the Dubai International Financial Centre (DIFC) Data Protection Commissioner.